The Spirit of Service

At one time or another, we have all encountered an employee who would clearly rather be anywhere than at the store serving customers. It's unfortunate because there are few professions where a person has a chance to make a bigger impression on someone than in retail.
Every day, a retail salesperson encounters customers from a wide variety of backgrounds with an equally wide variety of expectations and needs. The interaction that takes place says a lot about the individual clerk as well as the retail store. Even if the store has a good reputation, the experience will be lost if the salesperson does not handle the customer with a spirit of service. On the other hand, an employee with a spirit of service can overcome a problematic retail store. In the end, it's the e View the rest of this article