Saturday, November 3, 2007

Skype’s plummet - customer service freefall

With the recent takeover of Skype by Ebay, Danny Wirken asks if Skype has forgotten to pack it’s parachute.

With the internet booming in sales of products such as the Skype phone or free Skype download, the company is enjoying more publicity than ever before. Since inception in 2003, Skype now claims well over 55 million registered customers thanks to the way it allows users to call other users for free. It has also done a lot to advertise its low cost ‘real’ telephone calls service.

I’ve enjoyed using the Skype phone service myself – calling other friends who share the software has previously been useful. However I’ve noticed one thing as a result of the Ebay takeover of Skype. The customer service has plummeted. Some ask if it was eve View the rest of this article


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